Security & Privacy Policy – Fired Earth Dubai
Fired Earth Dubai, operated by Innovo Technical Services L.L.C (Trade License No. 945489, Dubai, UAE), is committed to safeguarding your personal information and privacy. This policy outlines how we collect, use, and protect your data when you engage with our services or website. By accessing our site or providing your information, you consent to the practices described in this policy.
What Information We Collect
When you browse our site, place an order, request a consultation, or sign up for updates, we may collect:
- Your name, email address, phone number, and postal address
- Purchase or order details
- Payment information (only used securely via our payment partners)
- Communication and marketing preferences
How We Use Your Information
We use your personal information to:
- Process and fulfil orders or service requests
- Provide customer support
- Send updates, offers, or marketing communications (if you have opted in)
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
Marketing Communications
If you choose to subscribe to our newsletter or updates, we may contact you with promotional content. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
Data Storage & Protection
All data is stored securely in accordance with UAE regulations. We implement industry-standard security measures including encrypted SSL connections and limited access to data. Payment information is handled through secure, PCI-compliant gateways. Fired Earth Dubai does not store credit card details.
Third Parties & Data Sharing
We do not sell your data. We may share necessary information with trusted service providers who assist us with:
- Payment processing
- Delivery logistics
- Marketing services (with your consent)
- Website analytics and hosting
These providers are contractually obligated to keep your data secure and to use it only for the intended purpose.
Cookies & Analytics
Our website uses cookies to improve your browsing experience and analyse site performance. Cookies help us understand usage patterns, remember preferences, and deliver relevant content. You can disable cookies in your browser settings, though this may affect site functionality.
Your Rights
As a customer, you have the right to:
- Request access to your personal information
- Correct inaccurate data
- Withdraw consent to marketing
- Request data deletion (where legally permissible)
To exercise any of these rights, contact us at:
📩 info@firedearthdubai.com
International Transfers
While our core operations are based in the UAE, some third-party providers may operate internationally. We ensure all data transfers comply with applicable privacy safeguards.
Changes to This Policy
We may update this policy periodically to reflect operational or legal changes. Any updates will be posted on this page with a revised date.
Contact Us
Fired Earth Dubai (Innovo Technical Services L.L.C)
Dubai, United Arab Emirates
info@firedearthdubai.com