Delivery Information

Delivery

1. All delivery charges are calculated at checkout and are fully inclusive of all related custom duties, freight and delivery by sea. (Note: Average lead time is 4-6 weeks)

2. If you require expedited shipment by air then please contact us directly for your personalised quote.

3. All deliveries are scheduled for your convenience and will be delivered directly to your door based on building/community regulations.

Before you order:

Please allow time and tiles!

Please do not commence any installation work, book plumbers or other tradespersons until your order has been delivered and thoroughly checked over.

We strongly advise that accurate quantities are ordered for your project in one order, inclusive of sufficient additional tiles for cuts and wastage. Any ‘top up’ orders may be subject to batch variation and may not match the initial product.

Please ensure there is someone at the property to receive your delivery. We recommend goods are stored internally or in a dry external place like a garage or shed till you're ready to start installing. Please note that if tiles are stored externally that they should be covered and allowed to acclimatise to the room they are being used in prior to laying.